It’s not up to prime time (for me)
I was trying to use Acumbamail to replace AWeber and its annual fees. Unfortunately I am not going to be able to use this product to do that.
Using their difficult to follow instructions after a day I finally figured out how to create an opt-in form for my website page. Great! But when I pasted the HTML into my WordPress site the form was nowhere near what I had designed in the app.The words for the opt-in were not even the same.,
I asked for help and the first thing Acumbamail tech support did was send me a link to “How to” even though I thought I had explained the issue and what my needs were. Since they responded, I gave them step by step instructions to what my issues were. That was two days ago.
As a solopreneur I don’t have time for this. The apps I use need to be easy to use right out of the box. So, I am returning it right after I leave this review.
Since tech support did initially respond I am giving them a two-taco rating instead of a one-taco rating.
Alicia_Acumbamail
Mar 21, 2025Thank you for taking the time to share your experience — we truly appreciate your feedback, even when it’s not the best.
We’re really sorry to hear that Acumbamail didn’t meet your expectations and caused you frustration, especially when your time is already so limited as a solopreneur. We understand how important it is for tools to be intuitive and efficient right out of the box.
It’s clear that our initial support didn’t address your concerns as thoroughly or quickly as it should have. That’s on us, and we’ll be reviewing this internally to improve how we handle situations like yours. Your detailed explanation should have led to more personalized guidance from the start.
Anyway, thanks for giving us a try. We wish you all the best with your business and marketing efforts!