RecRam Reviews

So first of all, I do wanna say I absolutely love the idea of the software. It's probably the only reason why I'm not asking for a refund now.

The largest issue is lack of documentation, as well as lack of support. I had a video that wasn't uploading during form creation, and I still have not heard from support. Since I shot that video on my desktop, I had an idea this morning and realized that the video was just too big. It was 150 MB. But nothing told me that.

The other issue I seem to be having is when creating forms there is no way to actually edit a branch based on decision. Once the branch is created, you actually have to delete the corresponding form capture and re-create it to re-branch it if you messed up.

The UI need some love. I love the simplicity. Don't get me wrong. But tool tips things like that. Seem to compress if there's long text. There's a lot more issues that I can discuss. But again the concept of the software and the fact when you actually get the form right, it works pretty well is gonna make me keep it a little bit longer and if they fix some things, I'll change this review.

I can’t say enough good things about my initial experiences with both RecRam and the team behind it. From the start, Nebi and Emrah went out of their way to understand what I was trying to accomplish—despite the 12-hour time difference, they took the time to walk me through features on a live video call and really helped me see how the platform could work for my needs.

I got Tier 4 access because I was looking for something that could bridge the gap between full customer discovery interviews and impersonal surveys. RecRam seems like the perfect fit for that, and I’m excited to see how my students will be able to use it for their projects, too (I teach entrepreneurship, and my students and I will be testing this approach together). I think this tool has a lot of potential versatility with the basic components (form creation, video capture, magnets, data training, AI analysis, etc.). You can probably imagine (use GPT for brainstorming) additional use cases where having lots of more personalized, higher-touch video feedback (preliminarily analyzed) would do wonders for you (think: YouTube content feedback, workshop evaluation feedback, customer service experience feedback, etc.)

Most importantly, here's a tool that’s backed by a team that genuinely cares (and they care about the education space). If you do join me in giving it a try, please share your feedback in The Sauce to suggest more ways to use this tool.

I am an influencer in Brazil. I needed a tool to capture feedback from my students and clients. I have never been so well served by a company as I was by Nebi Kara.

I hope I can contribute to Recram's success. If you're reading this review, go ahead without fear. This tool has the potential to revolutionize the way you collect feedback (and I'm not even talking about its main purpose, which is improving customer support). I feel it has the potential to become the best feedback collection tool on the market (I hope this becomes one of its main goals, alongside customer support).

There is a massive unmet demand from companies needing feedback capture tools (via audio and video). I hope Recram keeps surprising me.

Lets Go, guys!

I've adjusted my review from 4 to 5 stars simply because Nebi and his team have been so responsive to all my feedback, constantly implementing, improving, and communicating like caring humans, not bots.

These are the kinds of businesses I personally love to support in whichever way I can, even if there are some challenges and not everything is peachy.

Look, I've spent years in the software development industry in the past and I know that expecting everything smooth is unrealistic. Even huge companies occasionally drop the ball, have glitches, poor UI/UX decisions etc.

I have a really good feeling this will be a killer software eventually but even now it is solid.

All I can say, is if you are looking for this type of software for your business, give RecRam a try. I don't regret putting my hours into testing, trying, and sending feedback to them.

My previous review is below.
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While the app is probably most useful to those seeking video support inquiries for physical devices (not my case), I think there are quite a few other use cases where it shines. At the moment I personally test it to collect case studies, testimonials, and video feedback. I have owned an LTV from their competitor for a very long time but I wasn't fully satisfied so I decided to check RecRam.
Pros:
1. Interfaces are modern, clean, and overall pleasant to use.
2. I submitted a bunch of questions, comments, and small issues over the weekend, and the co-founder himself jumped on the case, replied, and promised when the team is back in the office, they will work on it. Within ~24 hours a lot of updates were pushed. Love it! A very promising sign.
3. Application is very intuitive and easy to understand and use, so you won't need to spend tons of time on documentation.

Cons. Nothing deal-breaking...
1. I'd really like to see a native integration with High Level but since there's an API, I guess with some tinkering I can make them work in unison. I didn't find API documentation but maybe it's just me being clumsy.
2. There are some rough-around edges things and small issues but based on my short experience with this team, I'm 99% confident they'll sort them out soon.

I can definitely recommend trying this app if you have a use case where video from prospects/customers would be useful. I'll most probably be upgrading the tier and changing rating to 5 stars soon.

RecRam Capture is exactly the product and feature I was looking for! Getting video feedback about the issues we face with the products we sell is fantastic. I’m not interested in RecRam Form or Magnet, but Capture is perfect. If you could add SMS and email link sending features, it would be even more useful.