Hi Team, It looks like a great product. A quick question. 1. Do you have Jira (JSM) integration on the roadmap at all? As it looks like an awesome layer to sit on top of our current business systems. Which are entirely Atlassian Cheers
Q: My team booked 2 meeting with you and no one showed. Although this is a bad sign, below the questions.
1. Permission levels for users over certain bots or workspaces . Is there a clear plan in the next few days/weeks for this to be implemented ? 2. Is there an API/ Any other way to add new users automatically through a link instead of adding them manually through our account ? 3. If we bought the offer from AppSumo or the website, can we upgrade or increase conversations limit ? And how much this will cost ? 4. How conversations credit is calculated ? full conversation ? or per message ?
Purchased your product, and upon adding a new workspace, all the additional features disappear and i am required to purchase them all over again The add ons that were prmoised in tier 3 like ticket E Commerce Form Builder Product Data Sync Help Desk all disappeared when selecting a new workspace and even the main workspace, i have to purchase it?
Hi, I'm glad you are finally adding the email to ticket feature as it's not really a functional help desk product without that. I'm a little confused about why you keep only mentioning Gmail though. Why does a specific email vendor matter? I use Outlook as my business email vendor, would that not work?
Here is how Freshdesk handles this situation, fyi: https://support.freshdesk.com/support/solutions/articles/37541-set-up-your-support-email
Q: Conversations per month Limit.
Hi,
If we use OpenAI's own API in Tier 3, will we still be limited by the monthly conversation limit?
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Q: Intergrations
Hi Team, It looks like a great product. A quick question.
1. Do you have Jira (JSM) integration on the roadmap at all? As it looks like an awesome layer to sit on top of our current business systems. Which are entirely Atlassian
Cheers
Share CX Genie
Q: My team booked 2 meeting with you and no one showed. Although this is a bad sign, below the questions.
1. Permission levels for users over certain bots or workspaces . Is there a clear plan in the next few days/weeks for this to be implemented ?
2. Is there an API/ Any other way to add new users automatically through a link instead of adding them manually through our account ?
3. If we bought the offer from AppSumo or the website, can we upgrade or increase conversations limit ? And how much this will cost ?
4. How conversations credit is calculated ? full conversation ? or per message ?
Share CX Genie
Q: where are all the features
Purchased your product, and upon adding a new workspace, all the additional features disappear and i am required to purchase them all over again
The add ons that were prmoised in tier 3 like
ticket
E Commerce
Form Builder
Product Data Sync
Help Desk
all disappeared when selecting a new workspace
and even the main workspace, i have to purchase it?
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Q: Mailbox feature - Only with Gmail?
Hi, I'm glad you are finally adding the email to ticket feature as it's not really a functional help desk product without that. I'm a little confused about why you keep only mentioning Gmail though. Why does a specific email vendor matter? I use Outlook as my business email vendor, would that not work?
Here is how Freshdesk handles this situation, fyi:
https://support.freshdesk.com/support/solutions/articles/37541-set-up-your-support-email
Share CX Genie