CX Genie Reviews

I already bought CX Genie in the previous LTD on AppSumo.

So far, I am happy to see continuous improvements and features being added, with a pretty active team. As tier 2 customer, I didn't get as much new stuff as tier 3, but the package is still rather round. The solution is pretty holistic in the aspects of customer support that are covered, also offering many integrations to third party services.

It is nice to see the team listening to user feedback, which already has led to several additions of features and changes in their initial path. This openness to feedback is not that common in that extent for other companies.

My use case is requiring quite some customization and flexibility. This has been a bit of a downside, as the whole interface is rather streamlined to the typical support case (GPT-4o is supported as default model; custom prompts seem to only partly get passed to the model; messages are probably limited in length, a bit). However, with the new mailbox feature, this could improve, and I am really looking forward to trying that out.

CX Genie initially seems impressive. The interface is clean, the visual workflow builder for managing bot interactions is genuinely useful, and the team is actively developing it. They're constantly releasing updates, but unfortunately for Tier 2 users, all the new modules have been released as paid add-ons. However, despite this, I've had it for nine months and haven't been able to use it at all in production, and that's a major problem.

The core issue, in my case, is GDPR compliance. It's advertised as being compliant, but it's simply not. Their servers are in Singapore, and there are no clear safeguards for European data. As someone working in Europe, this makes it unusable. What's worse is the communication around this. I was initially told GDPR compliance was coming in mid-September. Later, I found out they hadn't even started the process. This lack of transparency is a major red flag.

It was a bumpy start, but Shawn and his team were fantastic! They constantly updated us on the status of the issue. We are excited to switch from Tawk to CX Genie, and knowing we have an ace tech team ready to dig deep in the event of any other issues is all we need.

First of all, the tool is very decent! And was really easy to set up.
I personally had a specific problem with my account and it got solved by the support team, so I am very satisfied to know that support is there when you need them, unlike some other products. Very nice chatbot, recommend.

tried out quite a few chatbot tools, and this is by far the easiest to use, setup and activate on my site. The responses when testing are spot on. Highly recommend it. Wish that the conversation per month was higher on the top tier, especially as everything else is set to unlimited. But I'm loving it so far!